Position Description:

Are you energized by improving client experiences, streamlining development processes, and leading meaningful service improvements?

The City of Peterborough is hiring a Program Manager, Planning and Development Client Relations, to lead critical coordination efforts within our Planning, Development and Urban Design Division.

In this key leadership role, you’ll oversee application intake, client engagement, and financial administration, acting as the main connection point between planning clients and internal City departments for priority development projects. Your work will ensure a responsive, transparent, and coordinated development approvals process.

You’ll also contribute to the City’s strategic planning goals by implementing development incentive programs, enhancing day-to-day service delivery, and driving ongoing process improvements.

What You’ll Be Doing:

• Leading the intake and coordination of development applications while supporting clients throughout the process.
• Strengthening client relationships through clear communication and cross-departmental collaboration.
• Provide customized support for priority developments to ensure an elevated customer experience and expedited approvals.
• Overseeing financial tracking and administration related to development incentives, ensuring compliance with corporate policies.
• Supporting budget preparation and monitoring financial performance tied to development projects.
• Supervising a team that supports application coordination and the Committee of Adjustment.
• Championing continuous improvements that increase efficiency and elevate client experience.

If you're an experienced leader who thrives in a collaborative environment and is committed to operational excellence, this is a fantastic opportunity to make an impact!

Qualifications and Other Pertinent Details:

Education and Experience

• University degree in Urban Planning, Public Administration, Geography, Environmental Studies, Engineering, or a related discipline
• Minimum of five (5) years of progressively responsible experience in municipal planning or development services
• Demonstrated leadership experience in a planning or development context
• Equivalent combinations of education and relevant experience may be considered
  
  

Legislative and Technical Knowledge

• Strong understanding of applicable legislation, including:
• Planning Act
• Condominium Act
• Development Charges Act
• Heritage Act
• Municipal Act
• Working knowledge of engineering principles and municipal design standards
• Experience using planning and development software, such as:
• AMANDA
• GIS platforms
• Microsoft Office Suite
  
  

Communication and Leadership Skills

• Proven ability to lead complex, and at times, contentious discussions with multiple stakeholders
• Excellent written and verbal communication skills
• Strong negotiation, problem-solving, and stakeholder engagement abilities
• Advanced report writing skills, with experience preparing formal recommendations for Council and senior leadership
  
  

Financial and Administrative Expertise

• Demonstrated experience in:
• Budget preparation
• Financial tracking
• Oversight of administrative processes and workflows
  
  

Additional Requirements

• Valid Class “G” driver’s license
• Availability of attending evening meetings, as required
• Political acumen, tact, and diplomacy when working with applicants, agencies, and approval authorities
  
  

Assets

• Registered Professional Planner (RPP) designation
• Project Management certification or related credentials

Qualified applicants are invited to submit 1 file containing a résumé and cover letter (ensure your name is in the title of the document), quoting file number 25-P-86 on the file as well as in the subject line, no later than 4:30pm on August 11, 2025, to,recruiting@peterborough.ca

About City of Peterborough

Peterborough is a vibrant mid-size city conveniently located 90 minutes from Ontario’s economic engine, Toronto, three hours from the nation’s capital in Ottawa, and on the doorstep of The Kawarthas, one of Ontario’s beloved cottage country destinations. Peterborough is the largest urban centre on the historic, 386-kilometre Trent-Severn Waterway, named one of 52 destinations to visit in 2025 by New York Times. The City has been shaped by its connection to the waterway, nature, and by the people who call it home. Peterborough is a community of doers and dreamers that are resourceful, passionate, creative and brimming with local pride. Before it was ever known as Peterborough, this land was called Nogojiwanong – Ojibwe for “the place at the foot of the rapids.” Today, the city remains continuously in motion, guided by a deep sense of community and connection. The City is located on the Treaty 20 Michi Saagiig Anishinaabeg territory and in the traditional territory of the Michi Saagiig and Chippewa Nations, known collectively as the Williams Treaty First Nations. Sectors of Peterborough’s economy include in advanced manufacturing, aerospace, tourism, and cleantech with room fo...r businesses ranging from entrepreneurs to global corporations. As a public sector hub, Peterborough also supports major public sector employers like the Peterborough Regional Health Centre and the Ministry of Natural Resources & Forestry. With over 11,000 post-secondary students, Peterborough is a place of fresh ideas and boundless potential. Home to Trent University, Fleming College, and Seneca College’s School of Aviation, Peterborough is leading in experiential learning, where academics drive real-world change, tackle some of society’s most prolific challenges and students drive the innovation that shapes the future.

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